I was reading a news release where InstallAware boasted:
“InstallAware setups power the installation of the Activation Assistant for Microsoft Office 2007, pre-installed by OEMs on millions of laptops around the world,” says Sinan Karaca, founder of InstallAware Software Corporation.
I decided to google “Activation Assistant for Microsoft Office 2007” and the results indicate that millions of people around the world can’t get this software removed from their box. Way to go Microsoft and InstallAware! I don’t have access to the installer, but from the symptoms I’m reading, it sounds like somebody forgot to listen to sage advice of always including “or Installed” in their LaunchConditions.
Anyways, the install issue caught the attention of PCWorld. Here’s a snippet of the write up that is really worth reading.
Activation Assistant’s Dirty Little Secret
It turns out that the Activation Assistant for Office 2007 has been a serious hassle for Microsoft. According to Joe, the Activation Assistant accounts for the great majority of tech-support calls. He wasn’t specific, but said that the program is basically flawed. Apparently there’s a fix coming in Office 14.
In fact, the Activation Assistant is so troublesome that when I suggested that we just reinstall the dang thing, he flat-out refused. He said that would likely cause more problems–and I don’t argue with escalation managers…
So maybe InstallAware should dig a little deeper when trying to reference “successful” projects.